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Only medical cannabis is currently legal. For more information, visit https://www.canada.ca/en/health-canada/topics/accessing-cannabis-for-medical-purposes.html.
Possessing and selling cannabis for non-medical purposes remains illegal.
According to the federal government, recreational cannabis will be legalized sometime in summer 2018. July 1st was previously reported as the date of legalization, but the actual date of legalization may be later in the summer.
As a general rule, municipalities can regulate where certain land uses or activities may occur (‘what can be where’). The City of Nelson will be consulting the public on:
The extent of municipal government’s jurisdiction is determined by the Province. This is especially the case with controlled substances. Upcoming provincial decisions may broaden or restrict the scope of what cities like Nelson will be able to regulate at a local level.
The federal government is involved with most questions around cannabis legalization, such as possession limits, taxation, regulatory compliance, and education. It is also establishing minimum regulatory standards that each province may uphold or further restrict.
For more information, visit: https://www.canada.ca/en/services/policing/justice/legalization-regulation-marijuana.html.
In addition to holding the authority to establish stricter regulations than the federal government, the Province is responsible for many matters of implementation, such as how and by whom cannabis may be sold and where it may be consumed.
As of December 2017, the Province of British Columbia has determined that the minimum age to possess, purchase and consume cannabis will be 19, and cannabis will be sold in both publicly- and privately-owned retail locations. In February 2018 the Retail Sales framework was released.
For the latest updates, visit: https://www2.gov.bc.ca/gov/content/safety/public-safety/cannabis.
If the City of Nelson does not have local regulations for retail locations in place at the time of legalization, retail outlets with a provincial licence could locate anywhere in Nelson that retail is currently permitted. This includes:
There is a lot of demand to open cannabis retail outlets in Nelson. This could result in a variety of impacts for retailers, consumers and the public. The City wants to ensure zoning and regulations, such as location and number of retail outlets, are acceptable to residents and businesses in Nelson.
Existing rules, for example, require a minimum 1-kilometre separation between liquor stores.
In addition, cannabis legalization is intended to meet a number of public health goals that local regulations must address.
Nelson’s regulations on medical cannabis were temporary measures until cannabis regulations were introduced. The only legal method to obtain it is via mail order. Under the upcoming legislation, retail cannabis outlets must be licensed by the Province and purchase their supply only from the Province. All other outlets will be considered illegal and will be subject to fines and the criminal code.
Please visit our background page on medical cannabis in Nelson for more information.
The provincial and federal governments are regulating non-medical cannabis as the federal government has decided to retain the current rules for medical cannabis stipulating that the only legal method to obtain it is through mail order from licensed production facilities.
With the legalization of cannabis for recreational purposes, the City of Nelson is taking the opportunity to consult with the community on where cannabis should be consumed, grown, and sold.
City Council adopted a moratorium on recreational cannabis in January 2018. The moratorium places a freeze on new cannabis businesses as an interim measure to allow time to sufficiently consult with the community leading up to the national legalization of cannabis in summer 2018. This is being done to ensure that the public has a say in the future of cannabis regulations in Nelson.
After consultation and significant deliberation, City Council will make a decision on the regulations that will pertain to legalized cannabis.
Existing medical cannabis dispensaries will not receive preferential treatment or priority. They will be able to apply for a provincial licence in order to continue to operate as a retail cannabis outlet following legalization in summer 2018.
An additional feedback form can be obtained by visiting Development Services, 2nd floor of City Hall at 310 Ward Street, open 8:30am until Noon and 1:30pm until 4:30pm, Monday to Friday. Please bring identification and proof-of-address.
If you live within City limits, the form is anticipated to arrive in your mailbox during the week of February 12th. If you have not received one by February 19th, please visit Development Services, 2nd floor of City Hall at 310 Ward Street, open 8.30am until Noon and 1:30pm until 4:30pm, Monday to Friday. Please bring identification and proof-of-address.
The City has done its best to ensure that each dwelling unit receives a mailing, but errors may have occurred. Note that home-based businesses will not receive a separate feedback form, as a resident feedback form will be mailed to that address.
In order to ensure the feedback received is as representative as possible of Nelson, a mail-survey will be the only method to provide feedback at the resident-level. By ensuring that each household has an equal chance to provide feedback, the goal is to have statistically significant results.
The City wants to ensure that Nelson residents and businesses have the loudest voice in providing feedback. It is difficult to configure an online survey to ensure that only those who live and own businesses here are able to participate, and participate only one time.
Additional face-to-face events are being held for the public and for community groups related to youth, families, seniors, social services, public health, and business to obtain further feedback and dialogue that might be relevant to these groups.
This has yet to be determined by the Province. It is possible that cannabis lounges or cafes will not be yet permitted this summer.
Edible cannabis products will not be legal or legally sold in 2018. The federal government has announced that they will become legal in summer 2019.
At this time, no commercial production of cannabis is permitted within City limits.
Once legalized later in 2018, adults 19 and older will be able to grow cannabis at home for personal use, but not for resale. A maximum of four (4) plants will be permitted by federal law. The Province has not determined whether it will adopt further restrictions.
In British Columbia, all non-medical cannabis products will be distributed through the provincial Liquor Distribution Branch. As with alcohol sales, this means that retail businesses will not be permitted to grow their own product or source it from a third-party.
Most cannabis-related concerns around public health and safety fall under federal and provincial jurisdiction. Both of these levels of government have clearly expressed a commitment to harnessing legalization to address existing public health and safety issues with cannabis. This includes their intent to keep cannabis out of the hands of people under the age of 19 and combatting impaired driving. Cannabis is being treated similar to tobacco and will be strictly controlled, included restrictions on branding and advertising.
Once cannabis is legalized:
The federal government has stated that individuals will be able to grow up to four cannabis plants per household for personal use from licensed seed or seedlings. The Province may also put in further restrictions around number of plants, as well as around public visibility and security requirements and administrative penalties.
Currently, no new cannabis businesses, medical or otherwise, are permitted in Nelson at this time.
The Province is expected to begin accepting applications for provincial licenses prior to July 2018. An applicant will have to meet all local, provincial, and federal regulations. The current medical dispensaries will need to apply for a provincial licence to continue to operate, which requires meeting all local, provincial, and federal regulations. It is anticipated that they will be treated the same as any other applicant.
Even once the federal government has formally legalized cannabis, both the provincial and municipal levels of government will need to have regulations in place before cannabis businesses are authorized to operate. The City of Nelson expects to have new regulations prior to legalization. The public will be thoroughly consulted in the coming months on what those rules could be. All cannabis-related businesses will have to comply with federal, provincial, and municipal regulations and obtain all necessary licencing, including a business licence from the City of Nelson.
It is anticipated that both local government and the public will be able to comment on private retail applications prior to the Province making a decision to approve or deny an application.
The Province has announced that it will operate cannabis stores. Where and how many have not been determined at this time. These outlets will also need to meet local government regulations. Some communities have expressed interest in only allowing government-operated stores.
Visit the federal government’s cannabis FAQ page: https://www.canada.ca/en/services/health/campaigns/introduction-cannabis-act-questions-answers.html.
On June 1, 2020, Council approved the roll-out of a city-wide E-bike Program for residents with the goal of promoting active transportation, community wellbeing and reducing GhG emissions. The E-Bike program aligns with the Province’s active transportation strategy titled “Move. Commute. Connect.” that aims to build a cleaner greener future for all British Columbians.
Apply online. Upon approval, you will receive;
This stage can take up to one week. (We will accept retro-active invoices from June 1, 2020).
Purchase the bike(s) (accessories) - This is the preferred method, upfront purchase/reimbursement
Once you have purchased the bike(s), you will get reimbursed by submitting;
Once the above documents have been received, a cheque will be issued to you (On the Reimbursement form you will indicate whether you wish to pick the cheque up or have it mailed to you).
Usually, a day or two, but it can take up to one week.
Nelson residents who own and live in their homes.
The City of Nelson needs to secure the loan, and there is no system in place in the case of default for renters.
The City of Nelson cannot loan funds to non-residents. The E-Bike program is administered by Nelson Hydro but it is a City of Nelson tax payer supported program.
A cheque in the applicant’s name will be issued and in the reimbursement stage, you indicate whether you would prefer to pick it up or have it mailed to you.
It can take up to approximately 10 days to be reimbursed.
The preferred method is to buy the equipment up front and then you will be reimbursed. If this is not an option for you, please email the program manager to make alternate arrangements.
Program Manager: email@example.com
Yes, but in the event, you are not approved you will need to fund the purchase with your own means. (We will accept retro-active invoices from June 1, 2020).
Your Nelson Hydro account must be in good standing and you must own a home within the City limits of Nelson. We review your previous 12-24 months, and if there are several late payments or notices or actual disconnections then your application may not be approved.
Yes, you can apply once your payment history has improved, and we suggest the auto-withdrawal and/or the equalized payment option.
Any payment that you make on your Nelson Hydro bill will go first; to the repayment of the loan, and second to the electrical consumption portion, if you default on your electrical consumption collection procedures may go into effect.
Electric bikes, non-electric bikes, used bikes, and do-it-yourself conversion kits that will be used for commuting. It doesn’t have to be a ‘commuter’ style of bike, so long as you understand that the objective is to reduce GHG emissions by promoting active transportation.
There is no way for us to know this, so we are instituting the honour system and hope that the loan helps you to reduce the time you spend in your non-electric vehicle.
No, we have waived our usual $100 processing fee for on-bill financing.
The Participant may repay all or any part of the loan balance at any time.
Yes, a balance statement is emailed at the beginning of every calendar year. You can request your loan balance at any time.
A simplified process has been designed for Nelson Hydro customers, who are homeowners, to have a home energy evaluation to determine what energy efficiency upgrades (retrofits) can be done to reduce energy consumption and lower greenhouse gas emissions, and to access current rebate offers. For more information, please contact Carmen Proctor by calling 250-509-2021.
The EcoSave pilot program for 2012/2013 has been established as one of the key strategies for the City of Nelsons Low Carbon Path to 2040, Community Energy and Emission Action Plan. Due to the success thus far, the program will continue for 2014 and 2015. For more information, please contact Carmen Proctor by calling 250-509-2021.
The program objectives are to achieve a savings of 30% for both gas and electricity consumption combined in retrofitted homes. For more information, please contact Carmen Proctor by calling 250-509-2021.
The development and implementation of this program has been made possible by funding from, and in no particular order, Nelson Hydro, the City of Nelson, Columbia Basin Trust, FortisBC and Natural Resources Canada. The program continues to be supported by Nelson Hydro, the City of Nelson and FortisBC PowerSense. For more information, please contact Carmen Proctor by calling 250-509-2021.
The EcoSave program coordinator is responsible for marketing the program to home and business owners, processing registration, assisting homeowners with the process and evaluation of the program. The coordinator will not make recommendations on energy efficiency retrofits or suggest who should be hired to complete retrofits. The EcoSave program coordinator will support homeowners with the process of the program. For more information, please contact Carmen Proctor by calling 250-509-2021.
The owner of the home may register for the program. The home must be located in the Nelson Hydro service area. For access to the current rebates the home may be a rental home, or be partly rented as long as it can accommodate the home energy evaluation tests that are required. Some restrictions may apply. Note: On-bill financing is not available to businesses, if you receive rental income, then it is considered a business. For more information, please contact Carmen Proctor by calling 250-509-2021.
Registration forms are available at City Hall, online (Registration Form (PDF)), or contact the EcoSave program coordinator to request a form by email. For more information, please contact Carmen Proctor by calling 250-509-2021.
After you submit your registration form, you will be contacted and a home energy evaluation will be scheduled. For more information, please contact Carmen Proctor by calling 250-509-2021.
A Certified Energy Advisor who is licensed and certified through Natural Resources Canada and working for a service organization. For more information, please contact Carmen Proctor by calling 250-509-2021.
Contact the program coordinator for current pricing.
Payment is due at the time of the energy evaluation. For more information, please contact Carmen Proctor by calling 250-509-2021.
The Certified Energy Advisor will mail or email a customized retrofit plan to you. This energy efficiency evaluation report will include all of the recommendations that were discussed during the visit, plus an energy efficiency rating score (EnerGuide label) for your home. For more information, please contact Carmen Proctor by calling 250-509-2021.
No. Contractors will not be pre-qualified nor referred for the program. It is the sole decision of the homeowner which contractor to hire. For simplicity we have included a contractor contact list, meant only for convenience. You may choose additional contractors over and above the list. For more information and tips on hiring a contractor go to Canadian Home Builder's Association.
No. It is not a program requirement to complete the recommended retrofits. However, it is the objective of the EcoSave program to encourage Participants to improve energy efficiency by completing some or all of the recommended upgrades. Financial options are provided for Participants in another section. For more information, please contact Carmen Proctor by calling 250-509-2021.
For more information, please contact Carmen Proctor by calling 250-509-2021.
By completing some or all of the energy efficiency retrofits, the energy efficiency rating (EnerGuide rating) can be determined at the post-retrofit assessment. An EnerGuide rating shows a standard measure of your home's energy performance. It shows you (and future buyers) exactly how energy efficient your home is. For more information on EnerGuide for Houses visit Energy-efficient homes. For more information, please contact Carmen Proctor by calling 250-509-2021.
Yes. It is necessary for the EcoSave program coordinator to collect information for program evaluation, so the Certified Energy Advisor will require you to sign documents at the time of the home energy evaluation. For more information, please contact Carmen Proctor by calling 250-509-2021.
If you have completed retrofits that may be eligible for rebates, contact the service provider to schedule a post-retrofit assessment, and if the retrofits are eligible, the Certified Energy Advisor may assist you with the application that is required. You will receive an EnerGuide rating for your home. For more information, please contact Carmen Proctor by calling 250-509-2021.
On-bill financing refers to the loan service available through the City of Nelson for eligible energy efficiency upgrades and will be repaid by the Nelson Hydro customer on their utility bill. For more information, please contact Carmen Proctor by calling 250-509-2021.
Must meet the following criteria:
Loans will be approved on payment history and property verification, no personal income/debt/credit details need to be provided. For more information, please contact Carmen Proctor by calling 250-509-2021.
On-bill financing can be used for any energy efficiency retrofits that are eligible for rebates, with the addition of water conservation type toilets. Other items and costs that provide a positive energy or water reduction may be determined by the EcoSave coordinator, and may be considered eligible for on-bill financing. For more information, please contact Carmen Proctor by calling 250-509-2021.
No. On-bill financing is optional. For more information, please contact Carmen Proctor by calling 250-509-2021.
The loan will need to be paid in full upon the sale of the house. For more information, please contact Carmen Proctor by calling 250-509-2021.
Yes, a loan can be paid off early or a lump sum can be applied at any time. For more information, please contact Carmen Proctor by calling 250-509-2021.
The contractor is to be paid by the Participant. For more information, please contact Carmen Proctor by calling 250-509-2021.
Yes. Only the material cost may be financed if the Participant is doing the work, not the labour cost. For more information, please contact Carmen Proctor by calling 250-509-2021.
Yes. The program forms that need to be filled out have specific areas for contractors and/or Participants. For more information, please contact Carmen Proctor by calling 250-509-2021.
Yes. It may be necessary to have more than one contractor complete different types of retrofits and at different times. There is a process for receiving progress payments if the work cannot be scheduled in the same time frame. A processing fee of $100 will be applied each time a request for payment is submitted. For more information, please contact Carmen Proctor by calling 250-509-2021.
It will be based on the payment history of the past 24 months of the Participants Nelson Hydro utility bill, and verification of ownership of the building and the land. For more information, please contact Carmen Proctor by calling 250-509-2021.
The on-bill financing charge will form a component of the Nelson Hydro utility bill and will be subject to the normal utility collection procedures including service disconnects and addition of outstanding amounts to property tax. For more information, please contact Carmen Proctor by calling 250-509-2021.
Yes, it is encouraged that work be completed within 6 months of applying for the loan. In certain situations, approval may be given after this time frame. For more information, please contact Carmen Proctor by calling 250-509-2021.
No. Depending on the date, you can use an energy evaluation that was completed outside of the program; you will need to determine if you can still access the current rebate program. Home energy evaluations are encouraged for a number of reasons; however, in some cases approval is granted without one. Contact EcoSave Coordinator for approval. For more information, please contact Carmen Proctor by calling 250-509-2021.
Call 250-352-3103 to reach our office. We have someone answering the phones 24 hours a day. If you have any questions or concerns, give us a call at 250-352-3103.
Generally, no, backyard burning is not allowed. At the discretion of the Fire Chief, however, a brief period of time may be opened up to the citizens to participate in a limited backyard burn, usually in spring. Intended to mitigate build-up of hard to remove fuel, it is not a guaranteed annual occurrence.
When backyard burning is allowed, citizens must come to the Fire Hall to apply for a temporary burn permit. Burning without a permit may result in a fine or a fee for service. Applicants must meet certain basic safety and burn material requirements prior to a permit being issued to an address. Once a permit has been issued, owners must call the fire hall prior to lighting their pile of yard debris. This helps establish if the day’s conditions are favourable for burning, and helps avoid the arrival of a fire truck to your address. There is a $10 fee for the permit, payable by cash or cheque at the fire hall.
For more information, please call 250-352-3103.
Look at your owner's manual. Usually this is the sign of a weak battery. For more information, please call 250-352-3103.
This time the answer is "No, with exceptions."
Generally, fires outside a dwelling are not allowed in the city, including backyard campfires and backyard fireplaces. Camp fires are not permitted, nor are fires in “chimineas” and other portable fireplaces. The exceptions are CSA-approved appliances which have been cleared by the Fire Chief. To achieve this clearance, first ensure that the appliance bears the CSA mark of approval and then contact the fire hall.
Often the cause of these false alarms is spiders and insects in the detectors. Fruit flies are notorious for getting into the detectors. Use a vacuum to remove them. You may need to do this several times a year. For more information, please call 250-352-3103.
No. You should contact the City of Nelson's Building Department regarding installation guidelines for wood burning stoves and fireplaces.
No. Go to the BC Ministry of the Environment website for more information.
Fireworks are only permitted in the City of Nelson when used under the direction of a federally certified Display Fireworks Supervisor, and as permitted by the Fire Chief. Even the lighting small, family-sized fireworks is not allowed within city limits. In Nelson, fireworks have been known to cause serious personal harm and even house fires. If you want to see fireworks, Nelson's firefighters put on a professional show for the entire city's enjoyment every Canada Day (July 1st). For more information, please call 250-352-3103.
After regular work hours we answer the phones for certain City departments. If a call out to Public Works or Nelson Hydro is required, for instance, we dispatch them to the scene. In the case of Nelson City Police, when their phone lines are all in use the overflow is channeled to the fire hall's phones. For more information, please call 250-352-3103.
Check the Recruitment section of our site, or look for advertisements in the local newspapers. You are always welcome to call the fire hall at 250-352-3103 or come by to ask more questions about qualification requirements.
No, not earlier. They can and should be submitted together, at the same time with the competition materials, by September 2nd. There is no need for this competition to register prior to submission.
Yes, alternatives to conventional concrete foundations (provided that they satisfy the BC Building Code) could help win more points, for example, on eco-design (if it can be demonstrated that the carbon footprint is lower) and on construction affordability.
Yes, that is highly encouraged to demonstrate your achievement of the evaluation criterion of adaptability to different sites. The successful designs are to be flexible and adaptable to different lot configurations and topographies of City of Nelson.
Lot depth is typically 120 ft. and width is often 50 to 75 feet, but we don’t have quite the same ‘typical’ lot width or configuration as other cities, which you can see by looking at the cadastral map layer (go to www.bcassessment.ca and start poking around; try 418 Robson St, 711 Regent St, or 1808 Fort Sheppard for example).
Most of the city is R1-zoned. The neighbourhood next to the downtown is zoned R3 for higher density and relaxed setback/lot coverage requirements. These are the only two zones to consider for this competition. The complete zoning bylaw and interactive webmap can be found at www.nelson.ca/zoning.
The height and setback restrictions are contained in the LWH guide at www.nelson.ca/lwh_guide/
For new single-family (principal) homes in the R1 zone:
Yes, any covered portion of the carport is included in the footprint calculation.
Eaves and roof overhangs are excluded from building footprint calculations, unless that overhang happens to be a carport.
There doesn’t appear to be any restriction on the number of entries in the contest rules, therefore yes, we will accept multiple submissions.
You state "A design board....including high-level specifications indicating materials used, compliance with zoning, the City's laneway house design guidelines, the BC Building Code..." for the First Round, but in the Second Round (e) is where you ask for "Specifications/stats indicating compliance with zoning, the City's laneway housing design guidelines, the BC Building Code, and other relevant information" again.
Therefore, what is the expected level of specificity in the first round? Further, is there a limit on the number of pages to be submitted? Is all information meant to be compiled on one 11x17 design board, including the written description and the minimum 1 exterior design perspective? Is there a maximum number of sheets/pages that can be submitted? Lastly, is there an expectation to submit based on various site conditions and zoning (R1 and R3?)
We expect most people to submit at the last minute, on September 2nd, therefore that decision would be made on September 3rd. Based on the number of inquiries, I would be surprised if we felt we needed to extend the deadline, but of course we cannot close that door quite yet.
Is an eave/roof overhang over entrances/porches/steps/patios/decks under 0.6m from grade part of the building footprint?
No, they are not part of the building footprint. In fact, the building footprint excludes eaves, open air porches, balconies, open air decks, and exterior stairways altogether, regardless of height (see definition of “building footprint” in the Zoning Bylaw).
AIBC (Architectural Institute of British Columbia) has, in writing, reviewed this competition and approves it for participation by its members, as well as designers.
01. What height of a sloped ceiling is consider to be included in the "Gross floor area"?
02. How, and when, do competitors "complete and sign the entrance and declaration of ownership and rights form"?
03. Also, can you please clarify your posted answer (2nd bullet) to question #7 online?
Your answer states:
"Length: it is all to fit onto the design board, except that the written description..."
However, under Submission Requirements and Rules; 5c states:
"In addition to inclusion in a design board, any images shall be submitted separately in .jpeg or similar format; one version high-resolution and another low-resolution version that is easier to email."
The word "images" is plural.
This rule seems to allow additional images and pages to be submitted. If so, is there a limit?
Gross floor area: the definition thereof in the Zoning Bylaw excludes crawl spaces, subdecks, carports, and parking garages from counting towards GFA. The minimum ceiling height is 1.95 metres. Below that, it is considered a crawl space.
The entrance form is to be submitted with the first-round submission, thus before September 2nd.
Apologies for the confusion. All images submitted are to fit onto the design board and be included on the design board. We are simply asking that you send along those same images in JPEG format, as well.
On page 4 of the brief it notes that one of the top three prizes will be designated to a local submission. Does this mean that local entries are preferred or are required for the competition award to move forward? Are other teams from out of province welcome to submit or is this intended to be a regional competition?
Entrants from across Canada are welcome to participate. The paragraph you are referencing says that if there are at least three entrants from the region, then the Design Review Panel will be “expected to” designate at least one regional entrant. Therefore, the competition does not require any local entries, but if there are multiple local entries, assuming that they are quality entries, the Design Review Panel will be encouraged to give one of them extra consideration. It would be inaccurate to state that local entries are preferred. Ultimately, the Design Review Panel has discretion and is not required to aware a prize locally.
View the comparison chart (PDF)
For more information, please call 250-352-8206.
To have the electrical service at the address you are moving into transferred into your name, to have your account transferred from your existing location to the new location, or to close your account call a Nelson Hydro Customer Service Representative at 250-352-8206 Monday to Friday, 8:30 a.m. to 4:30 p.m. and apply to, or you can come directly to City Hall.
If terminating an account, please allow three working days' notice in advance of the date you want the service to cease. If the termination of service needs to involve removing electrical lines from a mobile home or building, please advise Nelson Hydro (the process may take longer).
Please note: An account is automatically terminated when an application for a new account is received from a new customer for that address. The registered customer is liable for all outstanding charges until the account is terminated. For more information, please call 250-352-8206.
Please provide as much advance notice as possible so that a meter reader can take readings at your old and new addresses and your closing and opening bills will accurately reflect your usage. Premises may be assumed to be vacant and subject to disconnection if we have not received an application for service. For more information, please call 250-352-8206.
Contact Nelson Hydro at 250-352-8240, Monday to Friday 7 a.m. to 3 p.m. to apply for a new service or an upgrade. You will need to enlist the services of a licensed electrical contractor. Your contractor can call Nelson Hydro on your behalf, or you can call directly. All required permits and payments must be received by Nelson Hydro before connection can occur.
For first-time electrical service to a vacant lot, a site visit is necessary. Before any construction can begin, all permits, payments and required easements or rights-of-way must be in place.
Please note: Your legal land description can be found in the land title, mortgage papers or tax assessment information. If you rent the property, this information can be found on your lease agreement. Contact your landlord or check with City Hall if you are unable to find your legal land description.
For more information, please visit Applications.
There are three simple ways to pay your bill:
Don’t be left in the dark! If payments are not received on time, penalties will be applied. If your payment is not received within 30 days, you will receive an Overdue Notice with a penalty. If a payment has not been received after 45 days from the initial bill, a Disconnect Final Notice will be sent, which allows for payment to be made within 5 days. If payment is still not received at this point, service will be disconnected.
All City of Nelson Hydro meters are read bimonthly. With close to 10,000 meters in the city, the reading of the meters is done in cycles. The number of days in your billing period may vary based on these cycles. Each billing period will be roughly 60 days and you will receive your bill approximately one week after your reading has been taken. If you believe that there may be issues with your reading, please contact a Nelson Hydro Customer Service Representative at 250-352-8206, Monday to Friday from 8:30 a.m. to 4:30 p.m.
All bills are based on consumption, whether estimated or actual. The time of year, daylight hours, weather conditions, the efficiency of appliances and the hot water temperature setting in your home calm all affect your bill. Being energy-savvy keeps cost down! Billing period can range from 30 to 60 days, depending on a number of factors. For more information, please call 250-352-8206.
Power outages may be planned for upgrades or repairs. planned power outages, Nelson Hydro makes every effort to notify customers through by telephone or door tag notifications.
Power outages may be caused by other circumstances, including wind and weather, animals, fire, or motor vehicle accidents. we are unable to notify customers in instances where the outage is out of our control. Flickering lights may be caused by close proximity if trees to power lines. If concerned, call Nelson Hydro.
Heat waves and other times of unusually high power demand can overload our equipment and cause an outage. Conserving energy at peak times is a great way to help!
First, verify that your whole house is out of power. You may have only blown a fuse or tripped a circuit breaker and need to check your service panel. Check to see if nearby streetlights are off, or find out if your neighbours are out of power.
If you have verified that the outage is not related to your own power source, turn off or disconnect any appliances you were using when the outage occurred. Leave one light on so you will know when power has been restored.
To learn more contact Nelson Hydro 24-hour toll-free at 877-324-9376 (877-32-HYDRO) for status updates.
Trees sometimes pose a danger to power lines and to our customers, and Nelson Hydro maintains a three-metre clearance from primary distribution power lines for public safety by removing or trimming trees as necessary.
Nelson Hydro does not trim around service lines to homes, which is the customer’s responsibility. You can hire a licensed arborist, or you can do the work yourself. You must contact Nelson Hydro and communications companies (such as phone and cable) to drop the service lines while the work is being done. Contact Nelson Hydro 250-352-8240 between 7 a.m. and 3 p.m.
Stay at least 10 metres away from the downed power line. Watch for conductive materials like fences and secure the area. Do not touch or go near the wire; even if it is on the ground, it may still be live and could kill you. Contact Nelson Hydro (24-hour toll-free) at 877-324-9376 (877-32-HYDRO).
Those warning signs are real! Nelson Hydro Substations contain high voltage equipment of up to 63,000 volts. Even much lower voltages can jump through the air and reach you. Contact with high voltage electricity can result in injury or death.
Anyone planning to excavate is required to contact BC One Call at least three working days before the excavation begins. You must also contact Nelson Hydro at 250-352-8240 between 7 a.m. and 3 p.m. More information is available at the Nelson Hydro page Locate Underground Services.
Never touch the cable even if you think you have not caused any damage. Contact Nelson Hydro immediately (24-hour toll-free) at 877-324-9376 (877-32-HYDRO).
The use of 250-354-3919 for all non-emergency reporting helps to keep the 911 lines available for people reporting an emergency situation.
If you are unsure how serious an incident is, call 911 and they will advise whether or not to call the non-emergency number 250-354-3919.
Examples of calls to 911 for police:
Examples of non-emergency calls for police:
For information on how to obtain a Criminal Record Check or a Police Information Check, click here.
For information on how to get a copy of your Police record, click here.
No, there is no cost to use our employment services
You can visit our center, or make an appointment with one of our employment Counsellors. We determine if you are eligible to receive our services. You should bring the most recent version of your resume, your Social Insurance Number, and any information pertaining to your job search.
The General Minimum Wage in B.C. is $12.65/hour. The Liquor Server Minimum Wage for B.C. is $11.40/hour. Across Canada, there were estimated 1.25 million people earning minimum wage, or about 8 per cent of the country’s 15.3 million salaried employees in 2017. Nearly 60% of those earning minimum wage were youth between the ages of 15 and 24.
Full-time secondary or post-secondary students are not considered unemployed. The exception to this is Students with disabilities in their final year of high school or post-secondary education who require Program Supports to be able to find employment.
To access Employment Program of British Columbia (EPBC) services youth must meet the following criteria:
However, everyone is welcome to use our self-service area and can access an Employment Counsellor for any employment related assistance.
The BC Employment Standards Branch website can give you answers to any questions you may have concerning work standards in BC: www.labour.gov.bc.ca/esb. The closest branch office is at 310 Ward Street in Nelson, BC. or you can give them a call at 250-354-6550. If you have immediate concerns regarding employment, one of our Case Managers will be able to assist you.
No, you can come visit our center at 608 Lake street, and have full access to a printer, scanner and computer. We also assist individuals on a self-serve basis who are not wanting to or who are not eligible to become clients.
Yes, you absolutely can use our services! We can help you create or update your resume and cover letter, assist you in the job search and answer any questions that you have about employment. Our self-service area is open to you.