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City News & Public Notices

Posted on: September 18, 2018

Notice to Public: Nelson Hydro Launches New Automated Call Dialer System

Public Notice Nelson

NOTICE TO PUBLIC: Nelson Hydro Launches New Automated Call Dialer System

Nelson Hydro currently has one staff member responsible for making personal calls to our clients regarding overdue accounts. This staff person can make upwards of a 100 calls per week and with the growing needs of our organization and the advancement of voice-activated technology, Nelson Hydro has decided to move forward with an automated caller for over-due accounts.

The automated call dialer will ONLY be used for the purpose of contacting Nelson Hydro customers to advise them of an over-due account.

A few things to remember: 

  • Automated calls will come from our local number (250) 352-8207.
  • Customers can call Nelson Hydro back with questions. Return calls are handled by our Customer Service Representatives at the City of Nelson # (250) 352-8206.
  • The automated calls will contain the same information as they have in the past - identifying your name, address, amount overdue, date due and disconnect date for non-payment.
  • Nelson Hydro will NEVER ask you to buy a pre-paid credit card. We will only ask you to come to City Hall, pay through your online banking system or call our Customer Service Representatives at City Hall 250-352-8206 to pay by credit card.

There may be a few wrinkles to iron out in the first few months as we test out our new product, and we thank you for your patience as we sort these items out.

If, at any time, our customers wish to verify or update the information we have on file, they can call our Customer Service Representatives at 250-352-8206.

It is important that we have your correct information on file and that we are contacting you by the phone number that you would prefer. If you would prefer to be notified via a secondary number, please ensure we have this information. Please note, that if we can leave a message on the number specified we will not call any other numbers on your file.

We are also currently planning an upgrade to our Nelson Hydro account software scheduled for late 2019, which will give our customers access to their accounts online and provide you more options on how you receive your Nelson Hydro bills.

Thank you from all the staff at the City of Nelson and Nelson Hydro.

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